refurbishment, repairs, heavy and diesel fuel injection services, the Group has specialist staff and serves clients the highest standards in production to ensure customers have access to top-quality, reliable, and cost-effective exceptional after-sales service. Provide a safe and efficient mechanical service to Vertical Transport repairs, services and maintenance on customer sites. Remove and install components on customer sites. Ensure representing VME on customer site. Quickly and efficiently deal with all customer machine breakdowns.
store and warehouse budget. Customer KPA: Ensure excellent customer service on cash sales. Operational KPA: Oversee all warehouse processes and maintain service standards. Learn & Grow KPA: Ensure staff competency Invoice management. Customer Responsibilities: Invoicing and dispatching. Handling customer queries promptly Maintain rim marking and tyre branding. Ensure customer satisfaction and handle escalations. Decision Knowledge: Sage/Salesforce. Business acumen. Customer service. Transport and dispatch SOPs. Forklift and
warehouse budget.
Customer KPA: Ensure excellent customer service on cash sales.
Operational KPA: Oversee all warehouse processes and maintain service standards.
Learn & Grow KPA: e management.
Customer Responsibilities:
Invoicing cing and dispatching.
Handling customer queries promptly.
Operational marking and tyre branding.
Ensure customer satisfaction and handle escalations.
duties at the highest standard. 3. Customer Satisfaction: Ensure customer satisfaction with wheels and fitments Provide outstanding customer service within SOP parameters. Assist in resolving customer queries promptly stores and distribution procedures. Excellent customer service skills. Familiarity with Sage Evolution (in and integrity. Respect for colleagues and customers. Customer-driven mindset. Commitment to teamwork and
3. Customer Satisfaction:
Ensure customer satisfaction with wheels outstanding customer service within SOP parameters.
Assist in resolving customer queries promptly distribution procedures.
Excellent customer service skills.
Familiarity with Sage
Respect for colleagues and customers.
Customer-driven mindset.
Commitment
levels •Conduct recruitment interviews CUSTOMERS • Ensure Customer Satisfaction BUSINESS PROCESSES Mining
levels •Conduct recruitment interviews CUSTOMERS • Ensure Customer Satisfaction BUSINESS PROCESSES Mining
manufacturing mastery, and steadfast support services. If you're fueled by a desire to revolutionise
manufacturing mastery, and steadfast support services. If you're fueled by a desire to revolutionize