that Triggers are cleaned up for the weekend After hours staff - Pending tickets - Ensure that you call relevant receipts. - Submit after hours claims before 20th of the month After Hours Support: - Ensure that that you are aware of when you will be doing after hours support,(not checking the roster is no excuse) - customer whilst on after hours support - Ensure that you escalate accordingly after hours when needed - Ensure manager when you have received a non impacting after hours call that you actioned, so that this can be addressed
Breakdowns Service Level Agreements
on a broad scale After hour work: Must be able to accept calls from clients after hours for emergencies maintenance and upgrades. This also includes handling after hour P1 & P2 calls
required and work flexible hours, including after hours and weekends. Must be confident in dealing with
travel
transport.
This position requires monitoring after hours.
Our client is an equal opportunity
arise. Provide standby support and respond to after-hours incidents as needed. Document and escalate issues Willingness to provide standby support and respond to after-hours emergencies. Additional Requirements: Must have
Additional
PBXs