style="text-align:center">Customer Service Agents
Based
ty to work with little supervision EDUCATION
ty to work with little supervision
EDUCATION
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with
Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Duties: Pitch the business to potential new clients and book appointments with doctors for the financial
Agreement (SLA) Responding in a timely manner to client mails and / or chats (internal and external) Logging essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
Duties: Pitch the business to potential new clients and book appointments with doctors for the financial
To make contact with existing and/or potential clients who could benefit from our services within Testing call centre agent will support the business developer by securing appointments with the clients through wrap up codes Customer Service Ensure that all clients are treated fairly with respect Build sustainable use of phonetics when collecting data from the client Research Research necessary information about companies Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &