Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be
point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting customer support, either telephonic or at the front desk. Always comply with PPE policy. Keep work areas
responsible for providing technical support and assistance to end-users, resolving IT issues, and escalating Responsibilities: Provide technical support and assistance to end-users via phone, email, and other communication complex issues to appropriate teams or specialists Assist with the installation and configuration of software software and hardware Perform user account management and access administration Ensure timely and effective solutions tailored to their needs. We focus on helping you reach your personal and professional goals
the GIM. Data Analysis & Reporting: • Create, manage, and analyse data reports to support day-to-day and reporting. Documentation & Training: • Assist, train, and guide new users in using FMS, Magic
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Experience & Qualification Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
to determine problems and driving the problem management process to address root causes. - Escalate to Provide data, reporting and insights on service desk trends, informing strategies for improvement. - profile/security maintenance on all applications. - Organize, manage, facilitate training for users. - Collaborate with with internal IT technical team and vendors to assist end-users and stakeholders to resolve queries and ensure achievement of all business objectives. - Assist with system check after changes made that affect
the GIM. Data Analysis & Reporting: • Create, manage, and analyse data reports to support day-to-day and reporting. Documentation & Training: • Assist, train, and guide new users in using FMS, Magic
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own Service Desk.
What you’ll do:
service desk manager is responsible for managing daily operations of the service desk, managing the service service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction of