severity of the incident and appropriately set customer expectations. To gather information, interpret investigative and problem solving support skills. To keep customers regularly updated through their incident with our Development teams, defining and testing custom solutions to reported issues. To undertake such post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be incoming customer incidents and requests. The team provides support to our global customer base covering NIGHT SHIFT WORK Duration: Perm Position at the Offices (Hybrid after 6 months probation) Company contributions ELP Backend experience Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications come into play as soon as they client get more customers Loads of growth potential 1.To ensure all incoming
and error clearing which will reduce SSA's support department's burden.
Responsibilities Front Office Management:
inclusive environment for all. Your contributions will assist us in our efforts to provide affordable, quality level of personalized attention, that allows our customers to feel connected and valued. As an Operations you will play a crucial role in supporting our Chief Operating Officers in delivering efficient business Perform ad-hoc requests across various operational areas The individual will be exposed to various functions Budget allocation and monitoring of spend Client Service: Improve client engagement Review communication
experience will be an advantage
will help you underwriting standards and providing quality client service:
underwriting standards and providing quality client service:
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
optimising processes to ensure the quality of service.
Client - Service Excellence:
with Head Office in Bryanston is looking to employ a SENIOR NETWORK ENGINEER in their JHB office to be the cross-functional teams to support the integration of new technologies and services into the network environment skills for customer and 3rd party contractor support Well Conversant with all Telecom Service Provider