opportunity for a Call Centre Manager. About the Role: As a Call Centre Manager, you will play a pivotal overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the forefront short of outstanding. From hiring and training Call Centre Representatives to establishing performance goals driving force behind a seamless and efficient call centre environment. Qualifications We're Looking For: customer needs will set the tone for the entire call centre team. Performance Metrics and Evaluation: A solid
Business Management or equivalent Contact Centre Certification 6-7 years' experience in a contact / call call centre Understand call centre technologies Travel and Tourism industry advantageousCoaching Stable Stable track record managing contact centre of over 150 agents Previous experience dealing with USA / International campaigns Must be able to work shifts - 24 hour contact centre
Designation: PP2265 - Contact Centre Manager Category: Ops & Admin - OF6310 Posted by: Alexander Job: A Contact Centre Manger is responsible for overseeing the performance of the Contact Centre. The experienced achieve contact centre targets which includes innovation in processes and technologies. A Contact Centre responsible for overseeing the performance of the Contact Centre. The experienced, provide leadership, coaching Team Leaders, and develop plans to achieve contact centre targets which includes innovation in processes
Bachelor's in Business Management
7 years' experience managing a contact / call centre
Experience Tourism industry advantageous
Experience in managing and working with budgets.
Experience in
Ability to manage multiple call centre campaigns (all International)
Strong staff management and training
Target
opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal overseeing the daily operations of our client's call centre and its dedicated employees. You'll be at the forefront short of outstanding. From hiring and training Call Centre Representatives to establishing performance goals driving force behind a seamless and efficient call centre environment.Qualifications We're Looking For:To customer needs will set the tone for the entire call centre team.Performance Metrics and Evaluation: A solid
Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 the community. You will be fully responsible to manage the end to end Operations for our new Retail Client following: Achieve and exceed all client KPI's and manage the day to day relationship with the client. Achieve Preferred • Tertiary qualification in Contact Centre Management or similar • Continuous Improvement E years' experience as a large contact center manager • Thorough knowledge of contact center technology • Computer
performance of over 600 agents, in multiple Contact Centres, making and recieving more than 20 million legal, compliance, DTC, PCHs, underwriters and contact centres for all future scripts to ensure the highest in legal, compliance, underwriting, contact centres, profit centres, product development and quality assurance degree or similar. 5 – 10 years experience in Contact Centres in scripting, training and/or organisation
business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation arise Education and Experience: 1-2 years Call Centre experience, preferably in the Medical Aid Administration be an advantage) Computer Literate Matric Call Centre or Customer Services certificate /qualification
Responsibilities: Knowledge of customer needs and ability to provide solutions Analyse sources of service failures, identify probable route causes and recommend solutions Qualifications: Matric Degree or similar qualification and/or experience Strong communication skills Minimum 5 - 7 years’ exper
Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area.