looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
communication and Training Skills Ability to mentor members of the team to provide excellent customer experience background 9 months tenure within your Band Average performance score of 3.5 Band A2 can apply with criteria of tenure as this will be seen as a promotion to B1 Band B1 can apply for a lateral movement. No minimum communication and Training Skills Ability to mentor members of the team to provide excellent customer experience background 9 months tenure within your Band Average performance score of 3.5 Band A2 can apply with criteria of
communication and Training Skills Ability to mentor members of the team to provide excellent customer experience background 9 months tenure within your Band Average performance score of 3.5 Band A2 can apply with criteria of tenure as this will be seen as a promotion to B1 Band B1 can apply for a lateral movement. No minimum communication and Training Skills Ability to mentor members of the team to provide excellent customer experience background 9 months tenure within your Band Average performance score of 3.5 Band A2 can apply with criteria of
Salary negotiable (experience dependant – salary band R30 000 to R45 000 monthly basic salary) Company
enhancing member experience by acting as mentors and coaches to support and guide members through their communication between Members and internal teams by resolving any problems faced by Members and deal with complaints complaints to maintain trust Respond to member inquiries promptly and professionally and provide accurate and business processes Ask members for Proofs of payment to confirm if members order have been paid or if send to Cash Specialist group Missing orders: Ask member which platform they used to send order. Follow
enhancing member experience by acting as mentors and coaches to support and guide members through their communication between Members and internal teams by resolving any problems faced by Members and deal with complaints complaints to maintain trust Respond to member inquiries promptly and professionally and provide accurate and business processes Ask members for Proofs of payment to confirm if members order have been paid or if send to Cash Specialist group Missing orders: Ask member which platform they used to send order. Follow
looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
recruit new members. • Discipline / Business Process: o Manages Member Complaints o Manages Member Compliance Compliance o Manages and Performs Member Audits o Manages Registration of New Members o Oversees Compliance Arbitrations Arbitrations o Overseas Demarcation Disputes o Manages Member Relationships
Our client is a group of independent member companies, chosen for the products and services they offer progress drive our members to offer ever-better solutions for your business. Members share a common ethos which act as an anchor for all business practice. Member companies are operational in the following business
business advisory solutions. We have 8 independent member firms across South Africa. We are looking for someone audit engagements (monitoring reviews). Inspecting member firms' quality management policies and procedures with member firms and discussing findings with the engagement partners and leadership of the member firms