required; Regular engagement with the Stores Supervisor to ensure comprehensive operational flow and reliable support to the leadership team across the business where required; Inherit the responsibilities/reporting all are necessary with the changing needs of the business; Ensure your departments are adequately staffed as the type and the priority of the work you are busy with. These need to be aligned to the value of your
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
Inspection and Certification. The call centre agent will support the business developer by securing appointments products when they arise. Key Behaviour BV Core & Business values Ethical behaviour Relationship management Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
Inspection and Certification. The call centre agent will support the business developer by securing appointments products when they arise. Key Behaviour BV Core & Business values Ethical behaviour Relationship management Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding delinquency life cycle. • Good understanding of business functions such as HR, Finance, Marketing etc. daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is