Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type Experience Analyst ensures top-notch customer interactions by monitoring and auditing calls, emails, and Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
including managing calendars, emails, and phone calls.
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General