correct procedures for logging calls Assess quality of contact centre staff performance Coordinate call qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
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on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
must be adhered to when releasing orders. Banks Ensure all banks including Pay At and Post Office are uploaded uploaded every day of the week. Bank files must always be up to date (procedures, passwords, clear notes download all the different banks) Take ownership and liaise directly with the Banks, Pay At immediately if if there are any queries with the uploads of the banks, messages, deposits not reflecting or any queries cleared, and un-identified payments queried with the banks Unidentified payments to be communicated with the
all bank accounts Lodging bank queries and attending to suppliers' queries Producing monthly bank reconciliation
maintained effectively. Manage banking activities, reconcile cash books, and process bank transactions. Handle Maintain beneficial relationships with banks and manage internet banking systems. Contribute to project tender