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To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and team performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage data analysis to team and management Minimum Requirements: Education: National Diploma in Business Studies
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
practices.
Essential Skills Requirements:
per modality, obtain selling prices for parts if required
Follow up with customers on quotes sent and
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Experience Required:
A Grade 12 certificate is the minimum requirement
Previous
beneficial, not a requirement
Syspro and Qwix would be beneficial, not a requirement
Computer literacy
similar role. You should have sound knowledge of inbound and outbound distribution procedures and as well as all modes of transport.
This position requires monitoring after hours.
Our
to cutting-edge IT projects. ESSENTIAL SKILLS REQUIREMENTS: - Practical knowledge in one or more of the Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS : - IT Experience (not mandatory) - German Speaking style - Willingness to travel internationally as required - Positive can-do attitude - High proficiency platform - Collaborate with stakeholders to deliver required reports - Govern reporting developments using
ESSENTIAL SKILLS REQUIREMENTS:
- Practical knowledge in one or more of the following:
Agent)
- Alternatively, sound JavaScript development
Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
- IT Experience (not mandatory)
- Willingness to travel internationally as required
- Positive can-do attitude
- High proficiency
platform
- Collaborate with stakeholders to deliver required reports
- Govern reporting developments using
Essential Skills Requirements:
- Deep ITSM knowledge
- Experience in IT-Operations
Advantageous Skills Requirements:
- System management experience (e
German
Qualifications/Experience Required:
- Degree in Information Systems
/>- ITIL process knowledge and work experience (required)
- Minimum 4 years experience in an operations
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
innovative and dynamic team. Essential Skills Requirements: - Deep ITSM knowledge - Experience in IT-Operations Working Model (AWM) Charter Advantageous Skills Requirements : - System management experience (e.g., Ansible) translate well in German Qualifications/Experience Required: - Degree in Information Systems or equivalent - ITIL process knowledge and work experience (required) - Minimum 4 years' experience in an operations - Software migration and agent distribution - Attendance in rolling on-call duty 24/7 - Investigating