and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
needs. Responsibilities include making outbound calls to generate interest, presenting life insurance Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
needs. Responsibilities include making outbound calls to generate interest, presenting life insurance Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
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ï§ System knowledge NebulaCRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
ï§
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio SOLMAN calls are resolved within ITSS SLA timelines Ensure that regular feedback on all SOLMAN calls is provided level education in the IT field Certification: SAP ABAP Certification Additional Requirements: SAP BADI viewer) Programming BDC (Batch Data Communication) and Call-Transaction Reporting (conventional and interactive)
Occurrence Book (OB) Attend to incidences as and when they are reported Matric Certificate Any Security Diploma
Occurrence Book (OB) Attend to incidences as and when they are reported Matric Certificate Any Security Diploma
wner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders