Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
service and customer-centric experiences. Experience required: Must have a minimum of 5 years inbound consultant the number of consultants required with management Define specific requirements, create job descriptions manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team understand customer and operators’ business requirements Accounts Oversee adherence to processes in invoicing
Stock control of all paper and printer cartridge requirements. Regular review of daily processes and runtimes on status of environmental controls in the data centre. Assist with user account queries on the AS/400
preparation of audit files for annual audits Assist in collecting information and compiling files for annual BEE documents Filing to the necessary standards as required Minutes of meetings Filling in on reception duties duties when needed Secretarial Duties when required: Assisting with travel plans Errands Typing Filing Certificate in Bookkeeping and/or administration Required Skills: Good verbal and written English communication
preparation of audit files for annual audits Assist in collecting information and compiling files for annual BEE documents Filing to the necessary standards as required Minutes of meetings Filling in on reception duties duties when needed Secretarial Duties when required: Assisting with travel plans Errands Typing Filing Certificate in Bookkeeping and/or administration Required Skills: Good verbal and written English communication
supporting documents. Debtors – Oversight of collections, Reporting on Outstanding debt, Provision for audits process. Other Admin or Financial duties as required. Qualified Chartered Accountant CA (SA), registered
refunds Month end reporting – Reconcile debtors' collection on GL account, debtors provision GL account and monthly meeting with Sales on accounts Minimum Requirements Degree/Diploma in Financial or Management Accounting
the ERP system,-Assist accounts personnel with collection of outstanding and overdue payments,-Timely and standards,- Compliance to all COVID protocols required.
- Matric - Diploma Marketing
- Travel required to Lesotho and Free State - Office-based role
Mandarin are essential. Face to Face Visits: Develop a call cycle plan for visiting clients. Make travel arrangements Visit all assigned clients within the specified call cycle period. Build strong relationships with clients about the payments industry and legislative requirements and changes as needed. Stay up to date on product industry, and legislative changes. Educational requirements: Matric Business Management Degree/Diploma highly the Payments / IT Service Industry Additional Requirements: Excellent English and Mandarin communication
plans and proactively taking appropriate action as required. To efficiently manage and control all operational working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives