telecommunication industry is looking for a Retentions and Collections Lead, this is a great opportunity to Build Your Your Dream Team Lead Retention and Collections and Drive Customer Success!" This individual will strategies to optimize customer retention and manage collections processes from start to finish. Must have a strong strong background in retention and collections management. It is a 12-month contract
Drivers Bendi Drivers following documents are required. matric certificate forklift licences bendi licences
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage data analysis to team and management Minimum Requirements: Education: National Diploma in Business Studies
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
their requirements, assist them in selecting those best suited to their needs. Make telephone calls, in-person Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site sorting out problems on invoices Delivery and collection of equipment Creation of turnover and generation Facilitation and collection of completed Credit Application Forms Assistance with Debtors Collections Obtaining 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
their requirements, assist them in selecting those best suited to their needs. Make telephone calls, in-person Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site sorting out problems on invoices Delivery and collection of equipment Creation of turnover and generation Facilitation and collection of completed Credit Application Forms Assistance with Debtors Collections Obtaining 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
practices.
Essential Skills Requirements:
per modality, obtain selling prices for parts if required
Follow up with customers on quotes sent and
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Experience Required:
A Grade 12 certificate is the minimum requirement
Previous
beneficial, not a requirement
Syspro and Qwix would be beneficial, not a requirement
Computer literacy
to cutting-edge IT projects. ESSENTIAL SKILLS REQUIREMENTS: - Practical knowledge in one or more of the Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS : - IT Experience (not mandatory) - German Speaking style - Willingness to travel internationally as required - Positive can-do attitude - High proficiency platform - Collaborate with stakeholders to deliver required reports - Govern reporting developments using
ESSENTIAL SKILLS REQUIREMENTS:
- Practical knowledge in one or more of the following:
Agent)
- Alternatively, sound JavaScript development
Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
- IT Experience (not mandatory)
- Willingness to travel internationally as required
- Positive can-do attitude
- High proficiency
platform
- Collaborate with stakeholders to deliver required reports
- Govern reporting developments using