style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails product queries Contact customers to provide installation and training Outbound calls to customers to / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
Exhilarate, a dynamic and leading outbound sales call centre in Amanzimtoti, Durban, is searching for passionate Engage with potential clients through outbound calls. - Present and sell insurance products with professionalism
products and services, and refer to them during calls
To make contact with existing and/or potential clients who could benefit from our services within Testing Testing, Inspection and Certification. The call centre agent will support the business developer by securing to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
To make contact with existing and/or potential clients who could benefit from our services within Testing Testing, Inspection and Certification. The call centre agent will support the business developer by securing to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
with extensive in-bound and customer relations call centre experience to join their team. Must be fluent
Contributing to and driving sales by effectively calling clients Responsible for processing all correct communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
DBN002902-CR-2 Call Centre Agents - International Campaign Our client is looking for Call Centre agents willing