Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
within Testing, Inspection and Certification. The call centre agent will support the business developer by over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly
within Testing, Inspection and Certification. The call centre agent will support the business developer by over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Contributing to and driving sales by effectively calling clients Responsible for processing all correct communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer database Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability
successful candidate will conduct outbound sales calls, present products and services effectively, and must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South
successful candidate will conduct outbound sales calls, present products and services effectively, and must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South