Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type : Full-time Working customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
commercial property environment Proficient in both English and Afrikaans Computer literate in MS Office Efficient
commercial property environment Proficient in both English and Afrikaans Computer literate in MS Office Efficient
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
including managing calendars, emails, and phone calls.
Excellent communication skills, must be bilingual in English and Afrikaans Payroll experience highly advantageous