customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
as an Executive Assistant or in a similar role supporting senior executives.
experienced EA who is ready to take on a role supporting a Managing Director within a fast-paced dynamic as an Executive Assistant or in a similar role supporting senior executives. Exceptional organizational administrative support to the Managing Director, including managing calendars, emails, and phone calls. Arrange
experienced EA who is ready to take on a role supporting a Managing Director within a fast-paced dynamic as an Executive Assistant or in a similar role supporting senior executives. Exceptional organizational administrative support to the Managing Director, including managing calendars, emails, and phone calls. Arrange
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General a team of other drivers, dispatchers and other support staff. Teamwork is a necessary skill, as it allows