customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; by the supervisor to meet quality objectives; Requirements: Proficiency in MS Office applications (Excel Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in schedules; Active listening skills and ability to operate with minimal supervision; Multi-tasking abilities
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual Developing a working knowledge of company products, operation of products, and troubleshooting problems with
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual Developing a working knowledge of company products, operation of products, and troubleshooting problems with
excellent service in line with business needs and requirements To achieve objectives and targets set Transportation and when required Vehicle Maintenance Maintaining the vehicle - clean and in good operating condition and faults). Reporting maintenance requirements to admin / operations staff to attend to accordingly Maintaining etiquette – may be required to assist with answering incoming calls as and when required Keep in contact switchboard duties (relief to the switchboard operator) and other administrative tasks. May be asked
excellent service in line with business needs and requirements To achieve objectives and targets set Transportation and when required Vehicle Maintenance Maintaining the vehicle - clean and in good operating condition and faults). Reporting maintenance requirements to admin / operations staff to attend to accordingly Maintaining etiquette – may be required to assist with answering incoming calls as and when required Keep in contact switchboard duties (relief to the switchboard operator) and other administrative tasks. May be asked
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
REQUIREMENTS
regulatory compliance is maintained at the required standards Operational risk and governance structures, measures department to assist with financial goals and targets Operating Model: Meet delivery objectives through working and linked to the department / project Resolve operational performance variations and problems and escalate targets/objectives are met and operate in a supportive manner to achieve successful delivery Operational Implementation Implementation of Strategy: Keep up to date with operational changes implemented in response to important external