(German Speaking) Location : Woodstock Type : Full-time Working Hours : 8am - 8pm European hours. Salary customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and Pricing Knowledge Knowledge of delivery routes and times Good telephonic skills Good communication skills
engagements and other engagements in a safe and timely manner Ensuring that the executive's schedule is accordingly Maintaining a vehicle inventory, ordering parts, arranging for maintenance & service appointments vehicle stocked with necessary supplies at all times Health & Safety Comply with all company policies problems or maintenance needs to supervisor in a timely manner Communication Must have telephone etiquette may be required to assist with answering incoming calls as and when required Keep in contact with the office
engagements and other engagements in a safe and timely manner Ensuring that the executive's schedule is accordingly Maintaining a vehicle inventory, ordering parts, arranging for maintenance & service appointments vehicle stocked with necessary supplies at all times Health & Safety Comply with all company policies problems or maintenance needs to supervisor in a timely manner Communication Must have telephone etiquette may be required to assist with answering incoming calls as and when required Keep in contact with the office
executives.
senior executives. Exceptional organizational and time management skills. Strong verbal and written communication 12 hours a day for 30% of the year. The remaining time offers more flexibility. Fast-Paced Adaptability: including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
senior executives. Exceptional organizational and time management skills. Strong verbal and written communication 12 hours a day for 30% of the year. The remaining time offers more flexibility. Fast-Paced Adaptability: including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
and develop their team. This role plays a crucial part in ensuring superior customer service experiences Excellent coaching and communication abilities; Superior time management and attention to detail; Logical thinking
all customer queries are resolved within the given time period Overseeing the Returns Department Compiling Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
all customer queries are resolved within the given time period Overseeing the Returns Department Compiling Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual