Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Stock control of all paper and printer cartridge requirements. Regular review of daily processes and runtimes printer support to users. Monitor and report on status of environmental controls in the data centre. Assist account queries on the AS/400. Help desk tasks (user support). Ensure the physical security of the computer
service and customer-centric experiences. Experience required: Must have a minimum of 5 years inbound consultant to achieve goals, deadlines, and sales targets Support system use and process optimization Drive profitability the number of consultants required with management Define specific requirements, create job descriptions participate in disciplinary procedures Develop and support staff, ensuring proper onboarding Develop a system manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team
Mandarin are essential. Face to Face Visits: Develop a call cycle plan for visiting clients. Make travel arrangements Visit all assigned clients within the specified call cycle period. Build strong relationships with clients queries and issues with the company's second-line support function. Keep clients informed of the progress and annual financial targets through consulting, support services, and sales activities. Personal Development: about the payments industry and legislative requirements and changes as needed. Stay up to date on product
plans and proactively taking appropriate action as required. To efficiently manage and control all operational working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives customer satisfaction and shareholder value. To support the Group's vision to be the customer's first choice
plans and proactively taking appropriate action as required. To efficiently manage and control all operational working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives customer satisfaction and shareholder value. To support the Group's vision to be the customer's first choice
our team. Job Purpose: To provide administration support to the Finance Department and the Managing Director Director as and when needed. Financial transaction support and processing: Preparing creditor documentation files for annual BEE audit Administration Duties: Support the Finance Department and MD with administrative documents Filing to the necessary standards as required Minutes of meetings Filling in on reception duties duties when needed Secretarial Duties when required: Assisting with travel plans Errands Typing Filing
our team. Job Purpose: To provide administration support to the Finance Department and the Managing Director Director as and when needed. Financial transaction support and processing: Preparing creditor documentation files for annual BEE audit Administration Duties: Support the Finance Department and MD with administrative documents Filing to the necessary standards as required Minutes of meetings Filling in on reception duties duties when needed Secretarial Duties when required: Assisting with travel plans Errands Typing Filing
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist