of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct li>Answering inbound calls timeously.
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Reference: NFP014495-AND-1 Join Our Team as a Senior Collections Analyst Are you ready to lead, innovate, and dynamic Senior Collections Analyst to spearhead the development and optimization of our collections function reports, offering strategic insights to boost collections. Stakeholder Collaboration: Deliver analytical Integration: Support operations in improving collections outcomes through data-driven methodologies. Requirements: advanced analytics experience in credit risk and/or collections strategies management. Technical Skills: Proficiency
telecommunication industry is looking for a Retentions and Collections Lead, this is a great opportunity to Build Your Your Dream Team Lead Retention and Collections and Drive Customer Success!" This individual will strategies to optimize customer retention and manage collections processes from start to finish. Must have a strong strong background in retention and collections management. It is a 12-month contract
Reference: NFP014495-AND-1 Join Our Team as a Senior Collections Analyst Are you ready to lead, innovate, and dynamic Senior Collections Analyst to spearhead the development and optimization of our collections function reports, offering strategic insights to boost collections. Stakeholder Collaboration: Deliver analytical Integration: Support operations in improving collections outcomes through data-driven methodologies. Requirements: advanced analytics experience in credit risk and/or collections strategies management. Technical Skills: Proficiency
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
remote support to all Absa users utilising the given remote tools, by resolving all non-hardware related parties. Identifying and reflecting in Service Now all Domain controllers that are offline and re-assigning assistance. Identifying and reflecting in Services Now all regions where problems are being experienced on the to the relevant Absa support teams. Ensuring that all incidents logged in Service Now are resolved remotely to the relevant parties timeously. Attending to all problem related incidents that have been logged in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
/>Identify and respond to the customer needs from all demographics, delivering a high quality, professional
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
searching for skilled and accomplished Property Sales Agents who possess strong professional acumen. These individuals sellers with potential buyers. As a Property Sales Agent, your responsibilities will include effectively Matriculation • Previous experience as a Real Estate Agent is advantageous • Possession of a valid driver's