Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive candidate will be responsible for the effective management of the call centre (telephonic and online) to ensure met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct li>Answering inbound calls timeously.
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive candidate will be responsible for the effective management of the call centre (telephonic and online) to ensure met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration Service Request, and Problem Management. Experience in disaster recovery management and planning and/or business Familiarity with SAP ERP, BI, CRM, PI, Solution Manager, SCM, SMP, BPC, and Fiori. Knowledge of Microsoft backup administration. Understanding of IT Service Management principles and frameworks (ITIL 3). Familiarity development life cycle methodologies. Knowledge of retail industry models is advantageous. Competencies Basic
seeking motivated graduates to join our team as Call Center Digital Customer Service Representatives
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
An exciting new opportunity exists for a Retail Field Sales Representative to join our homeware company this store promises to rival other homeware retailers. We are seeking a dynamic, vibrant person that territory to meet prospects and customers Conduct calls and face-to-face meetings with customers/clients reach/exceed target Generate and submit sales reports to management Demonstrated ability in meeting sales objectives locally to source new clients/reach sales objectives Retail experience Strong sales experience with track record