information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
quality performance. Additionally, the Senior Quality Analyst assesses the quality of performance of contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact with customers behavior, technical accuracy, customer service performance and compliance with program policies and procedures detailed reports and presentations on quality performance and provide actionable insights to senior management management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
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dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
can offer you the expertise necessary to become a top recruiter and join a high powered team of recruiters
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r
office Answer, screen and forward incoming phone calls from all Group companies Ensure reception area is Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing boardroom bookings and Executive Teams diaries Perform additional duties as assigned Support the Executives