We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies competencies required. Collaborate with campaign managers and stakeholders to understand the specific needs needs and standards of each campaign. 2. Recruitment Collaboration: Work closely with the recruitment team
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies competencies required. Collaborate with campaign managers and stakeholders to understand the specific needs needs and standards of each campaign. 2. Recruitment Collaboration: Work closely with the recruitment team
Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement (including root cause), providing reporting at campaign, agent and work process levels, making recommendations share with management and stakeholders. Provide campaign management with reporting/analysis, training and
the effective management of all aspects of the campaign to ensure service delivery against client performance Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer and system training of new employees Liaise with the client on campaign issues such as new scripts, product changes and direction and communication to Team Leaders on campaign performance through regular team talks Assist direction and communication to Team Leaders on campaign performance through regular team talks Assist
agents required with 1 year UK experience. UK campaign (lead gen). Working days: Monday – Friday. No
partnerships
team to support the goals and objectives of the campaign by ensuring that individual sales targets are
promote new stock, slow moving stock and special campaigns. Customer Relationship Management Assist with
promote new stock, slow moving stock and special campaigns. Customer Relationship Management Assist with
detailed market analysis, manage costs, and execute campaigns that expand market presence and increase financial