CHNICAL SUPPORT AGENT
USA CAMPAIGN
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The Technical Support Representative (TSR) is primarily accountable for confident in delivering exceptional technical support to the international market…… Apply Now!
 technical and troubleshooting abilities to assist and support client.
Build rapport with the client, and applications from candidates who have worked on a USA campaign before
youll be doing:
Provide day-to-day support for our in-house software applications.
Diagnose
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
on this exciting USA Campaign. You will be required to manage, motivate, support and guide a team in assisting assisting clients with Technical Support
If you have worked with clients from America before and
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developing training to close these gaps. The Training Specialist manages the activities involved in the preparation programs for iSON Clients.
The training specialist is responsible for training in a job specific and assess training needs within the client campaigns to identify gaps and relevant soft skills tra variety of learning products
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field program. Regional, on -site support Travel to sites within the region to support technicians with troubleshooting
service desk, desktop support, network support, etc.
We are looking to hire an Onsite Support Technician who will play a crucial role smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency i>Desktop Support (Minimum 1 year+ experience)