customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
market monitoring and optimization with agency. Involvement in social media content strategy Responsible
market monitoring and optimization with agency. Involvement in social media content strategy Responsible
reputation and visibility in the industry. The role involves coordinating various marketing functions, overseeing
reputation and visibility in the industry. The role involves coordinating various marketing functions, overseeing
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
including managing calendars, emails, and phone calls.
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,