escalated customer issues or complaints promptly. Financial Management: Review daily financial reports
escalated customer issues or complaints promptly. Financial Management: Review daily financial reports
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
Job Description:
The Service Supervisor is to supervise service according to the service standards and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations.
Key Focus Areas:
resolve queries and complaints on first contact within the Clients Relationship Management environment
The
customer complaints to uphold exceptional customer service. Strong leadership and team management skills
Responsibilities
Franchise Manager - Restaurant industry Responsibilities: Operations Management: Oversee day-to-day operations to ensure efficiency and adherence to franchise standards and policies. Staff Management: Recruit, train, and supervise staff. Develop work schedules, assign tasks, and monitor performance.
Franchise Manager - Restaurant industry Responsibilities: Operations Management: Oversee day-to-day operations to ensure efficiency and adherence to franchise standards and policies. Staff Management: Recruit, train, and supervise staff. Develop work schedules, assign tasks, and monitor performance.