To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and training, and keeping management updated on team performance. Operations: Monitor inbound and outbound customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will for overseeing and optimizing customer support operations, contributing to a positive customer experience development Technology management Analyse customer feedback Escalation management Resource planning Reporting
Repair Centre experience (3 years) • Qualified Motor Technician (A – certification) • Management diploma the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
MALE for this exciting position To assist the Management in formulating Regional short and long range administration staff operating within the company SALES To ensure the efficient and profitable management of the sales
telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Duties & for overseeing and optimizing customer support operations, contributing to a positive customer experience development
possible. ROLE: Support the global IT network operations teams at the GROUP Group by equipping them with configuration management in IT Network Operations Contribute to the evolution of config management processes data flows between multiple CMDBs and network management systems Advance automated discovery processes data (e.g., for capacity, lifecycle, or problem management) Engage regularly with stakeholders: comprehend on how to best utilize the available solutions Manage problems, changes, and incidents Establish and
experienced Security Operations Manager to oversee and enhance our security operations. The successful candidate candidate will be responsible for managing security personnel, developing security protocols, and ensuring organization. Leadership and Management: Proven leadership skills with experience in managing and motivating a diverse and emergency situations Risk Assessment and Management: Expertise in conducting security risk assessments implementin effective countermeasures. Security Operations Knowledge: In-depth understanding of physical
starting a new mining operation and looking for a Stakeholder Engagement Manager to join their new venture Liaise with all stakeholders, be the first point of contact to build an effective communication structure National
industry is currently looking for an Operational Excellence Manager with Extensive Experience to support Duties include, but are not limited to: Strategic Management: To contribute to the organizational strategy Technical Management: To lead the improvement of operational productivity and performance by managing the design implementation of operational improvement programs/projects. To manage the implementation of the Operational Excellence data strategy to inform the operational excellence programs by managing the evaluation of available data
experienced and dynamic General Manager of Operations to lead and oversee our operational activities. The ideal candidate will have a proven track record in Operations Management within the security industry, demonstrating demonstrating strategic leadership, operational efficiency, and an unwavering commitment to excellence. Key Responsibilities: Responsibilities: Operational Leadership : Direct and coordinate all operational activities to ensure delivery. Identifying operational inefficiencies and implement solutions to improve operations. Strategic Planning