To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and assessing performance, participating in hiring and training, and keeping management updated on team performance procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
relationships with all Sales and administration staff operating within the company SALES To ensure the
client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The performance Quality assurance Workflow optimization Training & development Technology management Analyse
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
assurance
precision and care. • Staff Supervision and Training: Lead and train kitchen staff, fostering a professional Excellent communication and supervisory skills. • Contactable references. • Minimum 5 years of experience as
precision and care. • Staff Supervision and Training: Lead and train kitchen staff, fostering a professional Excellent communication and supervisory skills. • Contactable references. • Minimum 5 years of experience as
efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates within planning and absenteeism management Facilitate training and development interventions Review performance key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure
order to grow sales. Establish and maintain close contact with key client representatives. Understand the fabrication processes Experience in steel service centres, suppliers, subcontracting
maintenance schedules and allocate staff support to each task. Recruit, train, and supervise maintenance technicians maintenance staff. Communicate concerns, needs, and challenges of the maintenance staff to senior management