Customer Service Agents
Based JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end :
Services industry is currently looking for an Operations Manager , in Sandton, Johannesburg. Responsibilities: ensure activities remain compliant. Provide operational support and guidance to staff. Manage work assignment updates etc. Operations Management: Manage timely data collection and update operations metrics to achieve costs, eliminate errors, and deliver excellent customer service. Partner with cross-functional support and/or updating standard operating procedures for all business operational activities. Monitor and control
30years. Description To be responsible for the full operations of the business, manage and provide support,
To be responsible for the full operations of the business, manage and provide support, guidance and
attention, that allows our customers to feel connected and valued. As an Operations Manager, you will play supporting our Chief Operating Officers in delivering efficient business operating platforms and procedures Responsibilities: Data Modelling and Review Operational Reporting and Performance Evaluation Systems framework Perform ad-hoc requests across various operational areas The individual will be exposed to various and allocation to priority projects Finance: Cost centre management Budget allocation and monitoring of
30years. Description To be responsible for the full operations of the business, manage and provide support,
outbound calls to generate interest, presenting life insurance options clearly, identifying customer needs Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
outbound calls to generate interest, presenting life insurance options clearly, identifying customer needs Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
pressure
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
wner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in in turn increase Customer Satisfaction.