Customer Service Agents
Based
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
with Head Office in Bryanston is looking to employ a SENIOR NETWORK ENGINEER in their JHB office to be the all network-related issues, providing timely resolution and troubleshooting expertise. ▪ Ensure availability (ideal) Excellent people management skills for customer and 3rd party contractor support Well Conversant
function. Managing the Insurance requirements for Customers in the relevant portfolio. Activities include reconciliation of accounts; resolving queries; customer visits; statement sending and engagement with rebates Reconciliations of the debtors' accounts Customer Statements Facilitate New accounts – SAP system with BU's Customer visits to be executed to ensure good working relationship Query resolution – Claims Release within mandate Customer Visits / Insights Regular visits of customers to resolve queries Regular
incoming customer incidents and requests. The team provides support to our global customer base covering NIGHT SHIFT WORK Duration: Perm Position at the Offices (Hybrid after 6 months probation) Company contributions come into play as soon as they client get more customers Loads of growth potential 1.To ensure all incoming severity of the incident and appropriately set customer expectations. 4.To gather information, interpret and problem solving support skills. 5.To keep customers regularly updated through their incident life
severity of the incident and appropriately set customer expectations. To gather information, interpret investigative and problem solving support skills. To keep customers regularly updated through their incident life departments/teams, as necessary, in order to lead resolution, diagnosis and communication. To interrogate with our Development teams, defining and testing custom solutions to reported issues. To undertake such and eCommerce systems • Commercial experience in customer services
profitable business.
Responsibilities Front Office Management:
complaints (internal & external)
Service delivery to ensure customer satisfaction:
demanding environment, including reports and problem resolution. Work closely with compliance and facilities costs, eliminate errors, and deliver excellent customer service. Partner with cross-functional support
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• Develop, configure, and maintain custom SharePoint sites, workflows, web parts, and
into technical specifications.
• Customize and enhance existing SharePoint solutions to improve
certifications.
• Experience with Azure and Office 365 integration.
• Knowledge of SQL Server