style="text-align:center">Customer Service Agents
Based OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and excellent service. It is imperative that accurate information is provided to the customer and that calls
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment
A stable work history
Reliable and contactable references.
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You
Certificates (Matric or equal)
***THIS POSITION REQUIRES CUSTOMER FACING SALES EXPERIENCE***
At least 2 years of customer facing sales experience
Excellent planning
Language
Good computer skills (Excel)
Contactable references
Stable work history
To provide an exceptional and professional customer service experience including to perform to the best Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
our Company's products and/or services Expertise in the customer service area we focus in, such as Wealth
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
To provide an exceptional and professional customer service experience including to perform to the best Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)