JOB: Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact exceptional service to internal and external customers. Respond to customers within SLA. Capture all details as resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates time entries. Provide guidance and training to customer personnel, empowering the users to help themselves
strategic decision-making Prepare batches and provide support to clients in batch processing, ensuring accuracy procedures Matching of hours for clients, liaising with support teams for data export queries to guarantee precision
global award winner in the BPO industry, has partnered with an industry leading Retail Group in South To deliver service excellence through efficient customer service, point of sale (POS) operational activities merchandising in store that leads to a positive customer experience. Key Performance Areas (but not limited To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction satisfaction. To deliver superior customer service by acting as a brand ambassador, being visible and offering
existing systems and policies
Required Compe skills
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Carry out the customer project timely and efficiently by leading one
TASKS
Perform checking of material lists in customer contracts and prepare Contract
Clarification
technical support for installation and testing
Coordinate and lead one project team in one customer project
rental agent you will play a crucial role in the customer service and sales operations of our car rental responsibilities typically include: Customer Service: Greeting Customers: Welcome customers warmly and assist them rental needs. Answering Inquiries: Respond to customer questions about vehicle availability, rental terms policies. Resolving Issues: Address and resolve customer complaints or concerns promptly and professionally agreements, explain terms and conditions, and ensure customers understand their responsibilities. Vehicle Inspections:
advantageous
client is looking for a Junior Technician (End Usr support) for one of their clients based in Bloemfontein software. Maintenance – Ongoing on-site technical support. Network Infrastructure – Includes troubleshooting resolutions on the IT Service Management system . Supporting and assisting in the roll-out of new software new technologies on request. Technical hands-on support during special events (conferences, skype sessions livestreaming, mass Wi-Fi connectivity). Executive support during national off-campus conferences and break-a
business opportunities, grow and service existing customers Identify client markets and design a sales strategy with existing customers Making accurate, rapid cost calculations, and providing customers with quotations quotations Gather market and customer information and provide feedback on future buying trends Train different Complete all allocated training Target, GP, and Customer Breadth targets to be sent out monthly and approved with necessary product support and maintain the relationship between the customer and Service Follows up