JOB: Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact exceptional service to internal and external customers. Respond to customers within SLA. Capture all details as resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates time entries. Provide guidance and training to customer personnel, empowering the users to help themselves
strategic decision-making Prepare batches and provide support to clients in batch processing, ensuring accuracy procedures Matching of hours for clients, liaising with support teams for data export queries to guarantee precision
We are seeking a skilled and experienced IT Support Technician to join our team on a contractual basis basis for a duration of 6 months . The IT Support Technician will be responsible for maintaining and managing troubleshooting technical issues, and providing support to end-users. The ideal candidate will have a strong and communication skills Technical Support: Provide technical support to end-users, resolving hardware
motivated Technical Support Manager to join our growing team in Randburg. As a Technical Support Manager you team of technical support engineers, and ensuring the highest level of customer support. Manage and lead team of technical support engineers Ensure the team provides timely and effective support to clients Develop Develop and implement support strategies and processes to optimize customer satisfaction Collaborate with departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas
relationship with clients and deliver exceptional customer service Maintain, manage and have a good understanding
looking for a Sponsorship and Exhibition Sales Specialist , in Ferndale, Randburg. Utilize telephone solicitation client business objectives. Respond promptly to customer inquiries through various communication channels confidence in selling to senior-level prospects and customers. Be willing to travel for client meetings, industry
looking for a Sponsorship and Exhibition Sales Specialist , in Ferndale, Randburg. Utilize telephone solicitation client business objectives. Respond promptly to customer inquiries through various communication channels confidence in selling to senior-level prospects and customers. Be willing to travel for client meetings, industry
Distributors currently has a vacancy for an IT Specialist to be based fulltime at our Head Office in Vereeniging and Retail sector. Job Description: As an IT Specialist at Christian Art Distributors, you will be responsible efficiency. You will play a critical role in supporting our technical operations and providing top-notch computer systems. Technical Support: Provide advanced technical support to staff and troubleshoot IT-related processes, and procedures. Training : Train and support employees on IT best practices and new technologies
An Implementation Specialist is a pivotal professional in the realm of project management and technology application within client operations. Implementation Specialists play a crucial role in the successful adoption Connexion is looking for a Software Implementation Specialist to focus on deploying software solutions within development and database management, enabling them to customize software according to client needs. Assessing successful implementation of products or services Customizing and configuring systems or services to align
return on investment (ROI). How you'll role As a Customer Success Manager, your role encompasses account