Reference: KZN000012-EA-1 Purpose: The Marketing Coordinator supports the work of the Merchant marketing team environment, and meet deadlines Purpose: The Marketing Coordinator supports the work of the Merchant marketing team
ent Planning and Coordination:
A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve
for a Marketing Coordinator to join their team in Rosebank. The Marketing Coordinator will support the marketing related activities. The Marketing Coordinator will own strategies for PR, events, sponsors
Support the marketing team with brand awareness, sales / marketing campaigns Assist with year- end parties, long service awards, sourcing gifts and promotional items for clients and staff Liaise with event organisers, and assist with stand layout, and stand design Manage marketing materials, prizes,
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta