IT experience Experience with VIP and End-user support Experience with technical documentation and standard operating procedures Experience with Active Directory/Azure Active Directory Experience with device management Device Management (Horizon, Citrix, Azure Virtual Desktop) Exposure to troubleshooting infrastructure, network
experience
Engineering, Sciences Experience with VIP and End-user support Experience with technical documentation and standard operating procedures Experience with Active Directory/Azure Active Directory Experience with device management Device Management (Horizon, Citrix, Azure Virtual Desktop) Exposure to troubleshooting infrastructure, network
(TLM) Support with the Planning, conducting and after care related to TLM activities. Support with the quality assurance. Monitoring and reporting of TLM activities in the Group. Interfacing with other experts architecture documentation with focus on TLM. Supporting the development of technical recommendation with reporting of the status of mandatory artifacts and activities. Maintenance of customer base data. Engage with Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant
Networking and Monitoring user stories
Azure Networking and Monitoring user stories Take actively part in all regular Scrum ceremonies. Contribute Liaise with stakeholders and team members. Pro-active knowledge sharing, mentoring, and coaching of members developing a prototype for further discussion Provide support for existing solutions (DevOps) Monthly
Azure Networking and Monitoring user stories Take actively part in all regular Scrum ceremonies. Contribute Liaise with stakeholders and team members. Pro-active knowledge sharing, mentoring, and coaching of members developing a prototype for further discussion Provide support for existing solutions (DevOps) Monthly
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation