Query Escalation
updates. Query Escalation Activity Description: Escalation Management Commission Escalations Investigate Investigate and resolve commission escalations. C2 General Engage Account Managers and Partners on the query progress
provides for scoping, management, delivery and escalation support for technical project delivery in the provides for scoping, management, delivery and escalation support for technical project delivery in the management for ongoing projects Assist with escalations and technical issues Maintain relationships with where necessary Receive and resolve customer escalations related to deployments. Monitor service performance defined and reasonable cycle. Monitor resolution of escalated tickets and ticket ageing in the appropriate ticketing
unresolved incidents, and that the possible issues are escalated timeously to all the relevant parties. Investigating area for further investigation and resolution. Escalating to management in said event/circumstances as
and logistics •Manage conflict as it arises and escalate to management. What You Bring: •Experience with
and logistics Manage conflict as it arises and escalate to management. Experience with technologies and
logistics
•Manage conflict as it arises and escalate to management.
What You Bring:
within KPI
o Failed Collection Management- escalate to LSP management
o Manage Export deliveries
accordance to their defined KPIs
that align with business rules Handle queries escalated by the legal team Draft legal documents Garnishee