Query Escalation
Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail that system does not allow duplicated queries · Escalation of any suspicious activities with regards to reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric · Completed or
updates. Query Escalation Activity Description: Escalation Management Commission Escalations Investigate Investigate and resolve commission escalations. C2 General Engage Account Managers and Partners on the query progress
reports on shift operations and issues handled/escalated Other Requirements: Must be willing to work weekends Update clients hourly until fault is resolved, escalate to supplier/ internally if necessary Ensure adherence tickets closed daily Resolve and manage Customer escalations - Within Customer Service Level Agreements. Take of issues of major or repeated incidents and escalations to NOC Manager - Incidents reported immediately telephonically to provide support for incident escalations to customers. - Within Customer Service Level
reports on shift operations and issues handled/escalated Other Requirements: Must be willing to work weekends Update clients hourly until fault is resolved, escalate to supplier/ internally if necessary Ensure adherence tickets closed daily Resolve and manage Customer escalations - Within Customer Service Level Agreements. Take of issues of major or repeated incidents and escalations to NOC Manager - Incidents reported immediately telephonically to provide support for incident escalations to customers. - Within Customer Service Level
customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities
provides for scoping, management, delivery and escalation support for technical project delivery in the provides for scoping, management, delivery and escalation support for technical project delivery in the management for ongoing projects Assist with escalations and technical issues Maintain relationships with where necessary Receive and resolve customer escalations related to deployments. Monitor service performance defined and reasonable cycle. Monitor resolution of escalated tickets and ticket ageing in the appropriate ticketing
unresolved incidents, and that the possible issues are escalated timeously to all the relevant parties. Investigating area for further investigation and resolution. Escalating to management in said event/circumstances as
management / engagement Receive and act upon customer escalations Maintain technical/deliverables relationship defined and reasonable cycle. Ensure resolution of escalated tickets in the ticketing system and monitor ticket
positions on Facebook , LinkedIn and Instagram . To escalate any faults in line with severity to the relevant a first line support role for online and CEO escalations in the online space with an emphasis on continuing