Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail that system does not allow duplicated queries · Escalation of any suspicious activities with regards to reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric · Completed or
customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities
allocating resources effectively. Troubleshoot mechanical issues and implement corrective actions to minimize the installation, repair, and maintenance of mechanical systems, including conveyors, motors, pumps, certification required. Strong technical knowledge of mechanical systems, machinery, and equipment. Demonstrated training or certifications in millwrighting, mechanical engineering, or related fields preferred. This success in the role. Maintenance Millwright (mechanical and Electrical Hands on experience
allocating resources effectively. Troubleshoot mechanical issues and implement corrective actions to minimize the installation, repair, and maintenance of mechanical systems, including conveyors, motors, pumps, certification required. Strong technical knowledge of mechanical systems, machinery, and equipment. Demonstrated training or certifications in millwrighting, mechanical engineering, or related fields preferred. This success in the role. Maintenance Millwright (mechanical and Electrical Hands on experience
training materials degree in civil engineering or mechanical engineering. R 20000
procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done – logging cases, ensuring timely feedback and escalating outstanding cases to vendor / internal teams
procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done – logging cases, ensuring timely feedback and escalating outstanding cases to vendor / internal teams
management / engagement Receive and act upon customer escalations Maintain technical/deliverables relationship defined and reasonable cycle. Ensure resolution of escalated tickets in the ticketing system and monitor ticket
test cases Review requirements and test cases Escalate any issue that could appear in understanding the
Minimum requirements: Trade tested certified Diesel Mechanic Minimum 3 - 5 years engine assembling and testing