and lead the Finance Systems Support Analysts to ensure exceptional global support delivery
Performance
service quality and operational efficiency of financial systems
Skills & Experience:
supporting Oracle Netsuite systems
Proven ability to support and train users on system functionalities
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youll be doing:
Provide day-to-day support for our in-house software applications.
Diagnose
issues.
Maintain detailed documentation of support activities and resolutions.
Required
/>Proven experience in application support, preferably with SQL-based systems.
Strong problem-solving
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
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NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field program. Regional, on -site support Travel to sites within the region to support technicians with troubleshooting
the skills and expertise of an experience Risk Specialist - ERM / ORSA
Risk: Identification
Analysis / Technical influence in terms of IT systems and processes / Portfolio analysis icw risk and
Sciences / Actuarial / Quants) prefered
Financial Risk Management / B. Com Risk Management
5
years of experience in Risk Management within the Financial Services industry essential
ORSA and ERM
Employee will work as a System Engineer, in the field of Autonomous Systems. The scope of work includes following: