or Cape Town
We are seeking an exceptional Guest Relations Specialist with outstanding communication
skills and a passion for delivering extraordinary guest experiences. This pivotal role demands a proactive
environment and excels at understanding and anticipating guest needs effortlessly and professionally.
Key
correspondence with guests during their stay, focusing on enhancing their journey.
reservations for guests Ensure proper room allocation Register and check guests in Close guest accounts and and check guests out Confirm relevant guest information Verify guest’s payment method Issue room keys Maintain records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and Receive and transmit messages for guests Listen and respond to guest queries and requests both in-person and charges with guests during the check-out process Process accurate payment of guest accounts Inform
friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on Duties: Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services confirm reservations for guests. Register and check guests in. Confirm relevant guest information. Requirements:
massage services to guests using props and/or products. Provide body treatments to guests using body scrubs scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard
program and providing exceptional wine service to our guests. Your duties will include curating and updating conducting wine tastings and educational sessions for guests, and ensuring proper wine storage and inventory aligns with the lodge's culinary offerings and guest preferences. Establishing relationships with wine Providing attentive and knowledgeable wine service to guests, including suggesting appropriate wines based on Conducting wine tastings and educational sessions for guests to enhance their understanding and appreciation
program and providing exceptional wine service to our guests. Your duties will include curating and updating conducting wine tastings and educational sessions for guests, and ensuring proper wine storage and inventory aligns with the lodge's culinary offerings and guest preferences. Establishing relationships with wine Providing attentive and knowledgeable wine service to guests, including suggesting appropriate wines based on Conducting wine tastings and educational sessions for guests to enhance their understanding and appreciation
daily basis to ensure great service and exceed guests’ expectations. You will excel in this role if you serving guests with the willingness to go the extra mile Duties & Responsibilities • Assist guests with etc. • Interacting with guests while assisting with luggage • Parking guests’ cars • Perform fundamental interpersonal skills to be able to interact with guests • Efficient complaint handling • Be Flexible in
experience in guest relations at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge manager. Coordinate departmental teams to optimize guest service delivery. Conduct targeted training sessions
experience in guest relations at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge manager. Coordinate departmental teams to optimize guest service delivery. Conduct targeted training sessions
facilities, plant & machinery, guest areas, facade and guest rooms are maintained in working order articulating requests from guests in such a way it is relevant and accurate and resolving guests complaints to the the satisfaction of the guest. • Provide staff and guests with appropriate information • Prepare, set information to staff and other departments to satisfy guests needs. • Develop and update policy and procedure