Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently.
o
Oversight:
o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards
in preparing and managing the budget for back-of-house
operations.
o Monitor expenses and identify
The Back of House Manager is responsible for overseeing all operations in the back-of-house areas, ensuring maintenance, and other support departments. The Back of House Manager plays a critical role in supporting the the overall hotel operations and ensuring guest satisfaction by maintaining a well-functioning and clean Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently. o Conduct Oversight: o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
assigned areas including public spaces, back of house areas, and designated work zones within the hotel ensure a comfortable and welcoming environment for guests. Key Responsibilities: - Public Area Cleaning : waste according to hotel procedures. - Guest Support : Respond to guest requests promptly and efficiently
hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute world-class personalised service is delivered to the guests, in all locations, by effectively directing the the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance processes and standards directly affecting the guests ensures their safety and security, together with the relevant teams and specialists. Ensure that guest spaces and facilities are maintained in impeccable
providing a warm and professional welcome to all guests. This role includes managing check-in and check-out addressing guest inquiries, and ensuring a seamless and pleasant experience for all guests. Key Responsibilities: Responsibilities: Guest Services: Greet and welcome guests with a friendly and professional demeanor. Perform attractions. Handle guest inquiries, complaints, and requests promptly and courteously. Ensure guest satisfaction to ensure rooms are ready for guests. Update and maintain accurate guest records in the hotel management
daily specials, guest preferences, and other relevant information.Guest Service:
overseeing the dining room staff and ensuring that guests receive an exceptional dining experience. This cleanliness. The Head Waiter plays a key role in guest satisfaction by providing attentive, courteous, specials, guest preferences, and other relevant information. Guest Service : Greet guests warmly and recommendations based on guest preferences and menu knowledge. Ensure that all guest requests and dietary promptly and accurately. Address and resolve any guest complaints or concerns in a courteous and professional
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Guest Services:
Responsibilities:
cleanliness, orderliness, and overall appearance of guest rooms, corridors, and public areas. This role is hotel guests, ensuring high standards of cleanliness and service. Key Responsibilities: Guest Room Cleaning Clean, dust, and polish furniture and fixtures in guest rooms. Make beds, change linens, and replace towels towels. Guest Interaction : Greet guests in a friendly and courteous manner. Respond to guest requests additional amenities or services promptly. Report any guest concerns or complaints to the housekeeping manager