/>Overview: We are looking for a Guest Assistant to join our clients esteemed wine estate offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during br />
Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently.
o
Oversight:
o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards
in preparing and managing the budget for back-of-house
operations.
o Monitor expenses and identify
The Back of House Manager is responsible for overseeing all operations in the back-of-house areas, ensuring maintenance, and other support departments. The Back of House Manager plays a critical role in supporting the the overall hotel operations and ensuring guest satisfaction by maintaining a well-functioning and clean Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently. o Conduct Oversight: o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
maintaining the highest standards of cleanliness and guest satisfaction in our luxurious hotel environment completion of cleaning duties in guest rooms, public areas, and back-of-house areas.
its sophisticated luxury accommodation and 5-star guest experiences. As the Hotel Duty Manager, you will />
assigned areas including public spaces, back of house areas, and designated work zones within the hotel ensure a comfortable and welcoming environment for guests. Key Responsibilities: - Public Area Cleaning : waste according to hotel procedures. - Guest Support : Respond to guest requests promptly and efficiently
hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute world-class personalised service is delivered to the guests, in all locations, by effectively directing the the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance processes and standards directly affecting the guests ensures their safety and security, together with the relevant teams and specialists. Ensure that guest spaces and facilities are maintained in impeccable
hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute world-class personalized service is delivered to the guests, in all locations, by affectively directing the the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance processes and standards directly affecting the guests ensures their safety and security, together with the relevant teams and specialists. Ensure that guest spaces and facilities are maintained in impeccable
hotel achieves its financial objectives. Develop guest and market intelligence and use the plan to execute world-class personalized service is delivered to the guests, in all locations, by affectively directing the the Hotel Teams on all matters impacting the guest experience. Operate in conjunction with Sales, Finance processes and standards directly affecting the guests ensures their safety and security, together with the relevant teams and specialists. Ensure that guest spaces and facilities are maintained in impeccable
providing a warm and professional welcome to all guests. This role includes managing check-in and check-out addressing guest inquiries, and ensuring a seamless and pleasant experience for all guests. Key Responsibilities: Responsibilities: Guest Services: Greet and welcome guests with a friendly and professional demeanor. Perform attractions. Handle guest inquiries, complaints, and requests promptly and courteously. Ensure guest satisfaction to ensure rooms are ready for guests. Update and maintain accurate guest records in the hotel management