Requirements:
over 5000 clients Purpose of Role: Provide an receptionist / administrative support function Articulate service matters. Key Accountabilities Carry out receptionist functions as well as sales and service administrative
over 5000 clients Purpose of Role: Provide an receptionist / administrative support function Articulate service matters. Key Accountabilities Carry out receptionist functions as well as sales and service administrative
experience in guest relations at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge manager. Coordinate departmental teams to optimize guest service delivery. Conduct targeted training sessions
experience in guest relations at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge manager. Coordinate departmental teams to optimize guest service delivery. Conduct targeted training sessions
service Breakfast, Lunch and dinner.
and service – Breakfast, Lunch and dinner. Manage guest inquiries, requests, and complaints in a professional maintain guest satisfaction levels. Address and resolve any issues that may arise during a guest's stay.
and service – Breakfast, Lunch and dinner. Manage guest inquiries, requests, and complaints in a professional maintain guest satisfaction levels. Address and resolve any issues that may arise during a guest's stay.
high level of knowledge of all lodge departments; Guest relations, F&B, Housekeeping and FOH