Guest Relations Manager Jobs in Lephalale

Pro Tem Capability

South Africa

provide site contract management service to the Project Manager for all site related tasks allocated for

Lodge Operations Manager

Lephalale

as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in to:

Will be responsible for the management of the operational area in such a manner that with queries and guests complaints management on duty.
Effective management of all staff
Create maintain relationship with guests.
Responsible for the management of the entire establishment

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Lephalale

to established protocols.

Consult with guests to determine their individual needs and preferences relaxation areas, and equipment.

Educate guests on spa services and products, and promote spa packages retail products as appropriate.

Ensure guest comfort and safety throughout all treatments, adhering accurate guest records.

Collaborate with other lodge departments to provide seamless guest experiences

Certification or Diploma in Spa Therapy or a related field from an accredited institution.

Strong

Lephalale

Greeting Guests: Welcoming guests as they arrive at the lodge, providing them
Check-in and Check-out: Managing the check-in and check-out processes efficiently
Customer Service: Addressing guests' inquiries, requests, and complaints promptly n Provision: Providing information to guests about lodge amenities, local attractions, dining
Telephone and Email Handling: Managing incoming calls and emails, transferring calls

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Lephalale

Greet guests warmly and assist them with check-ins and check-outs.
Manage spa reservations
Coordinate with spa therapists to ensure smooth guest flow and service delivery.
Upsell additional

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