Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as for customer queries or complaints, extending support beyond technical issues to encompass sales, construction including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with
National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through • Create, manage, and analyse data reports to support day-to-day operations. • Develop and write MySQL Extranet, and Magic Eye (ME) to provide expert support. • Keep users informed about developments/changes
primarily responsible for providing technical support and advice to customers (internal and external) Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products (Helpdesk SLA report). Accurately log all field support and telephone tickets and close within 30 minutes General Provide general customer support, either telephonic or at the front desk. Always comply with PPE policy
you will be responsible for providing technical support and assistance to end-users, resolving IT issues customer service. Responsibilities: Provide technical support and assistance to end-users via phone, email, and resolve IT issues and incidents Log and track all support requests in the helpdesk system Escalate complex Customer-oriented mindset and a desire to provide excellent support Relevant IT certifications Benefits RPO is a Specialist solutions tailored to their needs. We focus on helping you reach your personal and professional goals
Application Helpdesk Support individual, to provide first line application support to users in an efficient Provide data, reporting and insights on service desk trends, informing strategies for improvement. - Degree. - 3 years' experience in providing help desk support. Competencies and Skills - Advanced troubleshooting organization, in specialization and also in other system supported. - Excellent problem-solving abilities. - Ability
hardware and other devices Ability to learn and support third party applications. Knowledge of computer Experience & Qualification Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Problem solver with the ability to mentor more junior staff in the team. Microsoft Office Applications. Microsoft
hardware and other devices Ability to learn and support third party applications. Knowledge of computer processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Problem solver with the ability to mentor more junior staff in the team. Microsoft Office Applications. Microsoft
National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through • Create, manage, and analyse data reports to support day-to-day operations. • Develop and write MySQL Extranet, and Magic Eye (ME) to provide expert support. • Keep users informed about developments/changes
strong>1. Support Desk Technician
Educational
support requests simultaneously.
Proper documentation of support requests, solutions p>Awareness of cyber security best practices to help end-users avoid common security threats and risks
customer care, service excellence and administrative support . Fast paced environment which requires quick responses inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive a higher level of support Provide weekly feedback reports. Provide handover support between PMO and Service customer interfacing environment or first line support. Ability to deal with various types of customers