To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Manage channel strategy execution and customer conference planning. A strong sense of urgency in responding
Manage channel strategy execution and customer conference planning. A strong sense of urgency in responding
coordinating promotional activities for events, conferences, and special offers.
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
Help co-ordinate the brand's National Franchisee Conference, National Franchise Forum meetings and regional
Help co-ordinate the brand's National Franchisee Conference, National Franchise Forum meetings and regional
Represent the organization at industry events, conferences, and seminars to strengthen brand presence and
executives and sales manager
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof