limited to:
expectations but not limited to: Oversee daily hotel operations as well as the restaurant. Restaurant and service – Breakfast, Lunch and dinner. Manage guest inquiries, requests, and complaints in a professional and support hotel staff to ensure high standards of service. Monitor and maintain guest satisfaction issues that may arise during a guest's stay. Ensure compliance with hotel policies and procedures. Assist
expectations but not limited to: Oversee daily hotel operations as well as the restaurant. Restaurant and service – Breakfast, Lunch and dinner. Manage guest inquiries, requests, and complaints in a professional and support hotel staff to ensure high standards of service. Monitor and maintain guest satisfaction issues that may arise during a guest's stay. Ensure compliance with hotel policies and procedures. Assist
Certificate in Hotel Management (ESSENTIAL) Minimum of 3 years' working experience in guest relations at at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverages and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge
Certificate in Hotel Management (ESSENTIAL) Minimum of 3 years' working experience in guest relations at at a 5 lodge / hotel Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverages and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day-to-day lodge
high level of knowledge of all lodge departments; Guest relations, F&B, Housekeeping and FOH
certification Introduction of OHS (specific to Good House Keeping) certification Basic Microsoft Word and certification Introduction of OHS (specific to Good House Keeping) certification Basic Microsoft Word and
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Preference