Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation tion of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools configuring, administering, and supporting large enterprise IT Service Management (ITSM) platforms and maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
qualification
propose solutions to improve the support of (new) business processes Support the functional team with issues owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls and responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Monthly
solutions to improve the support of (new) business processes
IT experience Experience with VIP and End-user support Experience with technical documentation and standard providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) Experience with Scripting (Powershell operations, troubleshooting and maintenance topics Interact with an international product team, external providers
experience
Engineering, Sciences Experience with VIP and End-user support Experience with technical documentation and standard providers (Microsoft Azure, Amazon Web Services, Google Cloud Services) Experience with Scripting (Powershell operations, troubleshooting and maintenance topics Interact with an international product team, external providers
experience in developing backend applications and services
experience in developing backend applications and services Architecture and Interface Design Fit for business Postgres, Influx Duties: Running business critical services in cloud environments in accordance with the agreed the supported environment Handing of incidents and changes in accordance with the defined Service Level Agreements Work in a team environment to improve services throughout the entire Software Development Life Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing assigned
Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office and visualise data sets. (Excel, Power-BI, etc.) Service Now (SNOW) understanding Ability to collaborate (TLM) Support with the Planning, conducting and after care related to TLM activities. Support with the Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve architecture documentation with focus on TLM. Supporting the development of technical recommendation with